AI in Customer Service and Support Trends 2023

The eBook collects insights and commentary from top industry experts who took part in our surveys and interviews.

This eBook highlights the key trends in AI’s impact on customer service:

  • Omnichannel Support with AI Integration: AI is unifying customer experiences across diverse communication platforms.
  • AI-powered Chatbots and Virtual Assistants: Advanced AI chatbots and virtual assistants enhance customer interactions, personalizing recommendations and optimizing transactions.
  • Personalization through AI: AI analyzes customer data for tailored services, promotions, and proactive support.
  • Predictive Analytics and Anticipatory Service: AI-driven predictive analytics preemptively address potential issues, boosting customer satisfaction.
  • Sentiment Analysis and Emotion AI: AI gauges customer sentiment and delivers empathetic responses for personalized interactions.
  • Human-AI Collaboration: AI-powered virtual assistants collaborate with humans, offering real-time suggestions and support for tasks.

Read the press release.

Gain Insights From Top Industry Experts

  • Marco Andolfatto
  • William Lam
  • Peter Zendzian
  • Robin Mathew
  • Liam Rafferty
  • Rob Carpenter
  • Jeff Vogt
  • Nils Arnold
  • Will Yang
  • Ryan Faber
  • David Krauter
  • Umair Kamil
  • Alex Bekker
  • Oleksandr Stefanovskyi
  • Iu Ayala
  • Olek Potrykus
  • Ty Givens
  • Brenton Thomas
  • Michelle Tilton
  • Calvin Hosey
  • Farhan Advani
  • Mike Clifton
  • Rohan Jawali
  • Stefan Chekanov

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