Contributor
Founder & CEO, Creative Virtual
Chris has been working in the world of virtual agents since 2000 and founded Creative Virtual in November 2003. He regularly speaks at industry events around the world and writes a monthly ‘Virtual Viewpoint’ column in the Wharf Life Newspaper.
In February ISG (Information Services Group), a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. This Quadrant Study provides …
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It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter …
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Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …
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