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June 30, 2022
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Chris Ezekiel

Contributor

Founder & CEO, Creative Virtual

Chris has been working in the world of virtual agents since 2000 and founded Creative Virtual in November 2003. He regularly speaks at industry events around the world and writes a monthly ‘Virtual Viewpoint’ column in the Wharf Life Newspaper.

Conversational AI

Solving Common Conversational AI Project Issues

Updated February 2, 2022 - by Chris Ezekiel

Back in 2019, I wrote an article on reasons why chatbot projects were failing or being abandoned before they even reached the testing stage. At the time, the conversational AI …

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isg provider lens conversational ai
Conversational AI

Successful Conversational AI: Blending Machine Learning & Human Intelligence

Updated August 25, 2021 - by Chris Ezekiel

In February ISG (Information Services Group), a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. This Quadrant Study provides …

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#ChatbotRescue
Conversational AI / Customer Service / Featured

“Virtual Moron-Idiot!”: Why Chatbots Fail and the #ChatbotRescue Mission Saving Them

Updated October 9, 2019 - by Chris Ezekiel

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter …

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Conversational AI / Customer Service / Featured

Conversational AI in the Contact Centre

Updated October 9, 2019 - by Chris Ezekiel

Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …

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