Solving Common Conversational AI Project Issues
Back in 2019, I wrote an article on reasons why chatbot projects were failing or being abandoned before they even reached the testing stage. At the time, the conversational AI …
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Contributor
Founder & CEO, Creative Virtual
Chris has been working in the world of virtual agents since 2000 and founded Creative Virtual in November 2003. He regularly speaks at industry events around the world and writes a monthly ‘Virtual Viewpoint’ column in the Wharf Life Newspaper.
Successful Conversational AI: Blending Machine Learning & Human Intelligence
In February ISG (Information Services Group), a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. This Quadrant Study provides …
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“Virtual Moron-Idiot!”: Why Chatbots Fail and the #ChatbotRescue Mission Saving Them
It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter …
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Conversational AI in the Contact Centre
Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …
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