Chris Ezekiel

Founder & CEO, Creative Virtual Chris has been working in the world of virtual agents since 2000 and founded Creative Virtual in November 2003. He regularly speaks at industry events around the world and writes a monthly 'Virtual Viewpoint' column in the Wharf Life Newspaper.

 
isg provider lens conversational ai

Successful Conversational AI: Blending Machine Learning & Human Intelligence

In February ISG (Information Services Group), a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. This Quadrant Study provides business leaders and decision makers with an overview of the market and an analysis of vendors’ product capabilities, industry expertise, and strategic partnerships. The report

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#ChatbotRescue

“Virtual Moron-Idiot!”: Why Chatbots Fail and the #ChatbotRescue Mission Saving Them

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter users trained Tay to give offensive, racist and inappropriate responses which resulted in Microsoft taking Tay offline. Described as a ‘machine learning project designed for

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Conversational AI in the Contact Centre

Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often deliver a poor customer experience. Plagued by long wait times, agents dealing with inadequate or incomplete access to information and a disconnect from digital channels,

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