Contributor
Sairam Vedam is the Chief Marketing Officer at Kore.ai. He drives Global Marketing, Strategic Positioning, Analyst Relations and Developer Marketing efforts. He is a speaker, blogger and teaches at some of the leading B-schools of India.
If you think your customer service needs a fix, you aren’t alone. Bad customer experience could potentially disrupt businesses, a fact reinforced by a recent survey by NewVoiceMedia. The figures, …
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This is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great customer engagement is the overarching objective of any digital initiative, then …
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This is first of the two-part series on application of conversational AI within the banking industry. Read the second article here. Enhanced customer experience remains the primary differentiating factor for the success and growth …
Read More By 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. – Gartner 2019 may well be the inflection point for conversational artificial …
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