Sariq Shaikh

Team Lead/Architect at Nividous

 

RPA and AI are Transforming the Wealth Management Industry

A whole new customer base is emerging with a growing number of millennials who are more demanding and connected with the latest technologies as never before. This customer base with continually changing preferences wants information on the go. Traditional wealth management companies can’t manage their demands with paper-based, manual, and time-intensive operations. Moreover, there are […]

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Artificial Intelligence is Revolutionizing Automated Customer Service

Technological advancements in AI have unlocked a sea of automation possibilities for various domains, and customer service is no exception. Getting personalized suggestions based on prior purchases, receiving bank statement through a messaging app, and getting customized results based on your current location are some of the well-known uses cases where businesses have used AI

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Customer Service 2.0: The Rise of Chatbots and RPA

Companies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a successful enterprise is based on superior customer service. It is inevitable that new and better channels of customer service will rise as the volume of customer demands grow. Chatbots

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