Interview with Ravi N. Raj, CEO & Co-founder of Passage AI
Ravi N. Raj is the CEO & Co-founder of Passage AI, a company that develops a natural language understanding and processing (NLU/NLP) platform that can be used to create a …
Read MoreConversational AI
Conversational AI in the Contact Centre
Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …
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How Banks Can Build a Great Conversational Banking Experience
This is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great customer engagement is the overarching objective of any digital initiative, then …
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Interview with Martin Frascaroli, CEO and Founder of Aivo
Martin Frascaroli is the founder and CEO of Aivo, a company that helps enterprises solve their challenges in customer service and sales growth with omni-channel solutions powered by Artificial Intelligence. …
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How Can Enterprises Prepare for the Changes Brought by Conversational AI?
We asked this question to four CEOs of prominent Conversational AI and chatbot companies: here are their answers. A big thank you for the insights they provided to Alex Terry, …
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Customer Service 2.0: The Rise of Chatbots and RPA
Companies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a successful enterprise is based …
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How AI-powered Automation Will Transform Organizations
Thomas Edison is attributed with saying, “There is no substitute for hard work.” That clearly remains an axiom of modern life, but in the current technological climate, many are beginning …
Read More Why Conversational AI is Set to Bloom in 2019
By 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. – Gartner 2019 may well be the inflection point for conversational artificial …
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Interview with Aakrit Vaish, CEO and Co-Founder of Haptik
Aakrit Vaish is the CEO and Co-Founder of Haptik, a Conversational AI company that helps enterprises engage their users through chatbots. Haptik has recently been listed in the AI Time Journal TOP …
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