Conversational AI

Conversational AI In Healthcare

The Healthcare sector is often the last entity that embraces technological revolutions or updates, because of its dependence on human-to-human interactions. However, Covid 19 has forced this sector to collaborate with AI, especially conversational AI applications, to maximize its efficacy too.  Why is AI still not prominently used in Healthcare? Whenever a patient visits any […]

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The Return of Symbolic Reasoning…and Why It Never Left

Amidst the current cries of the ‘newfound’ efficacy of composite Artificial Intelligence (which the analyst community has embraced), and the impending ascendance of neuro-symbolic AI, lies one simple, extremely notable fact with ramifications for organizations in nearly every industry. Symbolic reasoning is not only no longer being overlooked, but is now actively sought to do

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Improving Contact Center Interactions with Artificial Intelligence

Of all the use cases for the myriad dimensions of Artificial Intelligence—including technologies both central and contiguous to AI—that for implementing intelligent contact centers is one of the most convincing. And, according to Automation Anywhere CTO Prince Kohli, it’s also one that’s dire to the modern enterprise. “One of the reasons it’s extremely important for

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isg provider lens conversational ai

Successful Conversational AI: Blending Machine Learning & Human Intelligence

In February ISG (Information Services Group), a leading global technology research and advisory firm, published their ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ report. This Quadrant Study provides business leaders and decision makers with an overview of the market and an analysis of vendors’ product capabilities, industry expertise, and strategic partnerships. The report

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Business Intelligence Reporting Today: The Might of Natural Language Generation

Long gone are the days when organizations were dependent on IT teams for Business Intelligence reporting. Back then, IT teams typically had to adjust data models to facilitate specific questions upfront, were exceedingly slow to change models for any additional questions, and made users wait weeks and months for insights from stale, historic data. Today,

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Microsoft’s acquisition of Nuance: A signal of intent for the Conversational AI sector and an exciting opportunity for its partners.

This week, Microsoft announced the acquisition of Nuance for $19.7 billion, in what is its second-largest acquisition after LinkedIn. Understandably, the news has resonated in the healthcare sector, with Nuance being the largest independent speech recognition servicing company. About 10,000 healthcare facilities worldwide are using Nuance’s software to capture conversations between patients and doctors and

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Conversational AI: Interview with Henry Iversen, CCO, boost.ai

A large gap can be found in conversational AI, from simple FAQ navigation to almost real-human feeling conversation. We thank Henry Iversen from boost.ai for taking part in the Conversational AI Interview Series and sharing several insights, including: We believe that the closer we can become towards feeling more understood by online interfaces, the more

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