Conversational AI

Interview with Andy Peart, CMSO at Artificial Solutions

Andy Peart is the Chief Marketing and Strategy Officer at Artificial Solutions, a company that allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across 35 languages, multiple platforms, and channels in record time.  In this interview, Mr. Peart shares insights on how Conversational AI can be used to …

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Interview with Ravi N. Raj, CEO & Co-founder of Passage AI

Ravi N. Raj is the CEO & Co-founder of Passage AI, a company that develops a natural language understanding and processing (NLU/NLP) platform that can be used to create a deep conversational interface for any website or business to interact with their customers. In this interview Mr. Raj shares insights on conversational AI, the opportunities …

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Conversational AI in the Contact Centre

Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often deliver a poor customer experience. Plagued by long wait times, agents dealing with inadequate or incomplete access to information and a disconnect from digital channels, …

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How Banks Can Build a Great Conversational Banking Experience

This is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great customer engagement is the overarching objective of any digital initiative, then it’s more than just about technology. At the heart of any digital banking success lies a well-planned, well executed strategy.    The rising adoption of conversational …

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Interview with Martin Frascaroli, CEO and Founder of Aivo

Martin Frascaroli is the founder and CEO of Aivo, a company that helps enterprises solve their challenges in customer service and sales growth with omni-channel solutions powered by Artificial Intelligence.  In this interview, Mr. Frascaroli shares insights on how enterprises can leverage technologies such as conversational AI, voice-enabled interfaces and omnichannel virtual assistants across several …

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How Can Enterprises Prepare for the Changes Brought by Conversational AI?

We asked this question to four CEOs of prominent Conversational AI and chatbot companies: here are their answers. A big thank you for the insights they provided to Alex Terry, Richard Smullen, Lars Selsås and Antonio Giarrusso. Alex Terry, CEO at Conversica The smartest companies will embrace this opportunity to use conversational AI technology to …

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Customer Service 2.0: The Rise of Chatbots and RPA

Companies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a successful enterprise is based on superior customer service. It is inevitable that new and better channels of customer service will rise as the volume of customer demands grow. Chatbots …

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How AI-powered Automation Will Transform Organizations

Thomas Edison is attributed with saying, “There is no substitute for hard work.” That clearly remains an axiom of modern life, but in the current technological climate, many are beginning to worry that Artificial Intelligence or robots will soon substitute humans in performing work of any kind. AI-powered solutions are becoming increasingly prominent in business, …

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Why Conversational AI is Set to Bloom in 2019

By 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. – Gartner 2019 may well be the inflection point for conversational artificial intelligence (AI) adoption, going by the recent advances this technology has made on the ground. For years, there’s been din in the market; that AI …

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Aakrit Vaish

Interview with Aakrit Vaish, CEO and Co-Founder of Haptik

Aakrit Vaish is the CEO and Co-Founder of Haptik, a Conversational AI company that helps enterprises engage their users through chatbots. Haptik has recently been listed in the AI Time Journal TOP 25 Artificial Intelligence Companies 2018. Haptik was started as a consumer app that quickly became one of the most popular personal assistant apps in India. …

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