It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter …
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If you think your customer service needs a fix, you aren’t alone. Bad customer experience could potentially disrupt businesses, a fact reinforced by a recent survey by NewVoiceMedia. The figures, …
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Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …
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This is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great customer engagement is the overarching objective of any digital initiative, then …
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Technological advancements in AI have unlocked a sea of automation possibilities for various domains, and customer service is no exception. Getting personalized suggestions based on prior purchases, receiving bank statement …
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Companies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a successful enterprise is based …
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Top Takeaways Companies are seeing positive results from Conversational AI, however many believe greater outcomes are possible by extending reach, functionality, and intelligence of their solutions. Integrating Robotic Process Automation (RPA), Connected …
Read More By 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. – Gartner 2019 may well be the inflection point for conversational artificial …
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About the author Since 2011, Oluwafunmilayo Ajayi has been providing individuals and organizations consultative services that have involved professional practices in education. Whether it was developing the international teams that …
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