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December 7, 2019
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Customer Service

#ChatbotRescue
Conversational AI / Customer Service / Featured

“Virtual Moron-Idiot!”: Why Chatbots Fail and the #ChatbotRescue Mission Saving Them

September 3, 2019October 9, 2019 - by Chris Ezekiel

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter …

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Conversational AI / Customer Service / Featured

Customer Service: Turn Crisis into Opportunity With Conversational Service Automation

August 6, 2019October 9, 2019 - by Sairam Vedam

If you think your customer service needs a fix, you aren’t alone. Bad customer experience could potentially disrupt businesses, a fact reinforced by a recent survey by NewVoiceMedia. The figures, …

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Conversational AI / Customer Service / Featured

Conversational AI in the Contact Centre

July 9, 2019October 9, 2019 - by Chris Ezekiel

Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …

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Conversational AI / Customer Service / Featured

How Banks Can Build a Great Conversational Banking Experience

July 3, 2019October 9, 2019 - by Sairam Vedam

This is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great customer engagement is the overarching objective of any digital initiative, then …

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Customer Service / Featured / News

Artificial Intelligence is Revolutionizing Automated Customer Service

May 29, 2019October 9, 2019 - by Sariq Shaikh

Technological advancements in AI have unlocked a sea of automation possibilities for various domains, and customer service is no exception. Getting personalized suggestions based on prior purchases, receiving bank statement …

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Conversational AI / Customer Service / Featured

Customer Service 2.0: The Rise of Chatbots and RPA

May 22, 2019October 9, 2019 - by Sariq Shaikh

Companies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a successful enterprise is based …

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Conversational AI / Customer Service / Featured

3 Strategies for Greater Conversational AI Outcomes

May 3, 2019October 9, 2019 - by Matt Smith

Top Takeaways Companies are seeing positive results from Conversational AI, however many believe greater outcomes are possible by extending reach, functionality, and intelligence of their solutions. Integrating Robotic Process Automation (RPA), Connected …

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Conversational AI / Customer Service / Featured

Why Conversational AI is Set to Bloom in 2019

February 6, 2019October 9, 2019 - by Sairam Vedam

By 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. – Gartner 2019 may well be the inflection point for conversational artificial …

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AI for Education Initiative / Customer Service / Education

AI is Putting the Life Back into Customer Service Agents

December 19, 2018October 9, 2019 - by Oluwafunmilayo Ajayi

About the author Since 2011,  Oluwafunmilayo Ajayi has been providing individuals and organizations consultative services that have involved professional practices in education. Whether it was developing the international teams that …

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