It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. In less than 24 hours, Twitter …
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If you think your customer service needs a fix, you aren’t alone. Bad customer experience could potentially disrupt businesses, a fact reinforced by a recent survey by NewVoiceMedia. The figures, …
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Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often …
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This is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great customer engagement is the overarching objective of any digital initiative, then …
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Technological advancements in AI have unlocked a sea of automation possibilities for various domains, and customer service is no exception. Getting personalized suggestions based on prior purchases, receiving bank statement …
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Companies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a successful enterprise is based …
Read More By 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. – Gartner 2019 may well be the inflection point for conversational artificial …
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About the author Since 2011, Oluwafunmilayo Ajayi has been providing individuals and organizations consultative services that have involved professional practices in education. Whether it was developing the international teams that …
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