Customer Service

How HR is Being Used in Payroll Systems: 4 Examples

Customer Service, Tech / By

When it comes to business management, intertwining human resources and payroll functions can lead to remarkable efficiency. With that in mind, let’s explore a number of innovative systems that brilliantly showcase this integration. Discover how platforms like Papaya Global, ADP Workforce Now, Zenefits, and others are revolutionizing the way businesses handle HR and payroll tasks. …

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Amazon Go: How Just Walk Out Technology is Revolutionizing Retail

Customer Service, E-Commerce, Tech / By

Technology has had a profound impact on shopping in recent years. Online shopping has become the norm for many, with the ability to quickly and easily compare prices, find deals, and make purchases with a few clicks of a button. Mobile shopping has also taken off, with an increasing number of shoppers using their phones to …

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Top Chatbot Solution Providers to Watch in 2023

Automation, Conversational AI, Customer Service, Explainable AI, Tech, Top Lists / By

Customer service representatives have historically provided customers with an excellent buying experience. However, the increase in online shopping means a more significant workload for many digital service agents. Chatbots provide a way to maximize customer service reach without requiring an agent to be the first point of contact when an issue arises. Chatbots provide consistency …

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Top Logistics Companies to Watch in 2023

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Logistics is one of the most powerful industries as it connects the whole world together. Thanks to logistics, you can ship goods from Japan to Germany without any major difficulties. For many companies, especially e-commerce giants like eBay, Amazon, and Walmart, logistics is the central element of their business. Hence, a well-planned and executed logistics …

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5 Ways AI Improves Banking and Finance

Business, Customer Service, Cybersecurity, Insurance / By

As artificial intelligence (AI) continues to grow and develop, so does its application across multiple fields. From healthcare and education to entertainment and sports, AI has made a tremendous impact on society. One particular industry that AI is influencing heavily in finance and banking. The application of artificial intelligence and machine learning in finance has …

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Top Fitness Tech Companies to Watch in 2023

Companies to Watch, Customer Service, Education, Healthcare / By

Making sure you’re getting the most benefit out of your exercise routine is a must, whether it’s for losing weight or maintaining a healthy lifestyle. According to statistical data, most New Year’s resolutions pertain to fitness, such as eating healthier and exercising more. So how do we make these goals become a reality in the …

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Best AI-powered Advertising & Marketing Software

Automation, Big Data, Business, Career, Customer Service, E-Commerce, Marketing / By

With the digital transformation of the whole business industry, a huge part of advertising also gradually moved from offline to online. Nowadays, online advertising has become the primary and most popular format of advertisements. Thanks to AI applications, advertisers and marketers can have a better understanding of consumers’ needs and develop a smarter insight into …

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Top Conversational AI Companies to Watch in 2023

Companies to Watch, Conversational AI, Customer Service / By

Human interactiveness and hospitality are of the utmost importance in connecting with consumers. Few would rather talk to a robot caller to resolve their issue than an actual human being. Moreover, consumers do not usually enjoy waiting long periods of their time waiting for a representative. And employees going through massive amounts of callers can …

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Top InsurTech Companies to Watch in 2023

Companies to Watch, Customer Service, Insurance, Tech / By

In today’s world, insurance is a key element for many people. Many try to find the best insurance offers to protect their health, cars, houses, property, and many other areas of their day-to-day lives. However, customers tend to be dissatisfied with their insurance providers. For instance, according to some statistical records, only 29% of clients …

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Best AI-powered Software Used in Healthcare (2023)

Conversational AI, Customer Service, Healthcare, Insurance, Reviews, Tech, Top Lists / By

Nowadays, AI has walked into all aspects of human society and brought significant benefits to our daily work and life. Among all the domains that frequently interact with AI applications, healthcare is a classic example of how AI and technology benefit human life.  The influence of AI in healthcare is evident. For example, chatbots used …

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