ChatBots

Top 5 Chatbot Use Cases for Business 2019

This article explores how businesses are leveraging chatbots to provide enhanced customer experiences, increase employee productivity and reduce operational costs by deploying this technology across multiple platforms and channels. Advancements in Artificial Intelligence and Natural Language Processing technologies have enabled several use cases across industries and business functions. We want to thank the companies whose

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Conversational AI in the Contact Centre

Contact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often deliver a poor customer experience. Plagued by long wait times, agents dealing with inadequate or incomplete access to information and a disconnect from digital channels,

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