With the development of technologies and science, artificial intelligence and robots are growing more intelligent and bring benefits to all aspects of human life. However, the rapid progress of AI also keeps people thinking about a question: “Will AI take my job?”
The answer might be positive for many people. According to Fortune, “robots will replace 40% of jobs in 15 years.” There is no doubt that AI gradually replaces human labor and brings more significant competitive pressure to the workplace. By simulating human intelligence to computers, artificial intelligence enables machines to complete specific tasks with higher productivity and lower costs than human workers. It also accelerates the progress of automation, making machines capable of learning from past data, identifying patterns, detecting anomalies, and making decisions with minimal human intervention. In this blog, I will list five jobs that AI is likely to automate shortly.
Customer Service Executives
In AI Time Journal’s podcast episode “Conversational AI Augments Consumer Experiences,” Ryan McDonald, the Chief Scientist at ASPAPP, explains the challenging situation faced by customer service agents and gives the insight that AI technology is built to hand the role. A Customer service executive is a kind of job that does not require a high level of educational, social, or emotional training to perform. In today’s society, many companies, especially those selling stuff online or working remotely, prefer to rely on AI to answer questions, provide services, and chat with customers. The automatic responses provided by AI and chat robots cannot only improve the response speed and the service amount but also collect and analyze the most frequent questions that consumers are asking.
With auto check-ins and check-outs on their mobile applications, customers can save more time waiting in line for the human service provided by receptionists. Besides, companies, including hotels and restaurants, can reduce costs by hiring fewer receptionists in the long term.
AI has been heavily used in the delivery industry. With appropriate designs and programs, AI and robots can easily and effectively record the delivery process, track packages, and provide updates for consumers. Apart from the transport sector, it also plays a significant role in storing the packages, sending messages to receivers, and guiding people to pick them up after packages’ arrival.
Bookkeeping and data entry
With the help of AI, bookkeeping has become automated. The machine learning function of AI allows it to enter data, collect information, and learn classification by itself with high efficiency. Using computers for bookkeeping has become an overwhelming trend in this field. There are lots of companies that offer software that does the job of bookkeeping, such as QuickBooks, FreshBooks, and Microsoft Office. There is no doubt that in the near future, AI will take the job of human employees.
For most people, it is very prevalent that they have received robocalls to promote certain products and services. AI is also taking the job from telemarketers. Compared to other sales roles, telemarking does not have a strict requirement for employees’ social, educational, or emotional intelligence, which makes robots a better substitute in this field. With robot telemarketers, companies can cut a great amount of cost spent on paying and training human employees.
Yifei Zhao graduated from New York University with a Master’s degree in Media, Culture, and Communication. She is passionate about content writing and helping to build partnerships to promote how AI brings benefits and interacts with human society.