ChatBots
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Solving Common Conversational AI Project IssuesBack in 2019, I wrote an article on reasons why chatbot projects were failing or being abandoned before they even reached the testing stage. At the time, the conversational AI… -
Top 5 Chatbot Use Cases for Business 2019This article explores how businesses are leveraging chatbots to provide enhanced customer experiences, increase employee productivity and reduce operational costs by deploying… -
Conversational AI in the Contact CentreContact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for agents – and yet still often…