Peter Voss is the Founder and CEO of Aigo AI, a company that uses Artificial Intelligence to create meaningful and hyper-personalized customer experience at scale.
In this interview, Mr. Voss shares insights on how conversational AI can make a difference when it comes to creating personalized, automated customer experience in every single interaction.
What is your background and how was Aigo AI started?
I started out as an electronics engineer, but then fell in love with software. Over the years I’ve built several technology platforms and several companies. An ERP software company I started became quite successful and did an IPO. This allowed me to spend many years researching intelligence and launching an AGI (artificial general intelligence) R&D company, which became the foundation for two commercial AGI-based companies: SmartAction.ai and Aigo.ai
What is Aigo AI‘s mission?
Aigo is on a mission to provide highly intelligent and hyper-personalized conversational assistants for everyone starting with the enterprise customers.
Walk us through Aigo AI’s products, and what problems they solve.
Aigo.ai is the most advanced natural language interaction platform that is used by large enterprise customers to deliver highly engaging customer experiences by hyper-personalizing the interactions for each user every single time.
What are the biggest challenges that you are currently facing at Aigo AI?
Raising Funds for Aigo.ai that solves the Natural Language Interaction problem without using Machine Learning (ML) or Deep Learning (DL).
How can enterprises leverage conversational AI to make their customers happier and more satisfied?
By hyper-personalizing their customer interaction with their brand every single time. This requires human-like cognition: interactive learning, memory, understanding, reasoning, disambiguating, adapting, managing conversation etc.
How can enterprises get started with their conversational ai strategy?
Identify high value use cases – external facing (customers, vendors etc) and internal facing (Sales, HR, employees, etc) and put together a roadmap of use cases before getting started with Aigo.
No matter what, one candle provides barely a hundredth of the illumination of a single 100-watt light bulb. Cognitive Chatbots are the light bulbs and the year 2020 is the dawn of the Cognitive Chatbots.
What are the biggest opportunities for enterprises to leverage Conversational AI?
Wherever enterprise customers need to create stickiness, loyalty, repeat value for end users from a wide range of industries like eCommerce, FinTech, CRM Software, ERP Software, Gaming, Healthcare, Automotive and many more.
Which Conversational AI-related technology trend do you think will have the biggest impact in your industry in the coming years?
Cognitive Chatbots or Intelligent Cognitive Assistants would have the greatest impact.
When it comes to AI, we are living in the pre-electricity era. Current AI approaches towards Natural Language Interaction are more like candles, some good and some great candles. No matter what, one candle provides barely a hundredth of the illumination of a single 100-watt light bulb. Cognitive Chatbots are the light bulbs and the year 2020 is the dawn of the Cognitive Chatbots.
What are the most interesting conversational AI use cases for business that you see emerging in 2020?
Use cases include a hyper-personalized: shopping assistant, sales assistant for CRM, banking assistant, insurance assistant, financial services assistant, ERP assistant, gaming assistant, AR/VR assistant, automotive assistant, healthcare assistant, help desk assistant, entertainment assistant and more where this assistant interactively learns preferences and goals of each user as it continually adapts.
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